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"When we set ----- inoutup the company, we set ----- indownout to offer the highest-quality products in the market.

We wanted to set the ----- coststandardlimit for quality by offering products with low defect rates and long service lives.

We were therefore disappointed to fall ----- narrowoutshort of our customers' expectations when we launched the new product line. As soon as we realised there was an issue, we launched an investigation to identify the causes of the problems and to determine how they could be resolved.

We've just received a preliminary report from our consultants. We knew from the ----- outsetouttakeovertake that human error would likely be a factor, but we didn't expect to also identify significant ----- failingsallowancesresults on the part of our suppliers of raw materials.

We're working as fast as possible to resolve these issues."

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