Asking for a refund


A customer returns a pair of shoes to a shop.

Select the best option from those shown.

A
" I bought these shoes yesterday. I them on when I got home, and they're the wrong size for me.

I'd like to them, please. Here's the receipt showing the amount I paid."
 
B
"Of course. Would you like to them for a pair in a different size, or would you like a refund?"
 
A
"I'd like a refund, please."
 
B
"No problem, we can do that now. I see you paid by card – do you have the card with you?"
 
A
"Yes, I do."
 
B
"OK, my colleague will your refund now. The money should your account within three days."
 


 
 
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Business English vocabulary exercises