Delays receiving an order

Part of a transcript of a telephone call between a customer and a supplier regarding an order.

Select the best option from those shown.


"I really don't understand why it's taking so long to send the goods. We the order more than three weeks ago, and we still haven't been told when the items will be delivered."


"I appreciate this is rather , but a flood in our main warehouse means we've been unable to orders as quickly as we would hope.

We're working through the order backlog as quickly as we can.

Let me see if I can check the status of your order while you're on the line ...

Your order is due to be next Wednesday and should reach you next Friday at the latest. You'll receive an email when the goods are on their way with an expected delivery date and time."

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